Contact us

We're here to help! If you have any questions about your order, our products, or our policies, don't hesitate to reach out. You can send us a message using the form below or contact us directly.

━━  CUSTOMER SERVICE  ━━

For questions about your order or shipping:

Email: care@lunefloue.com

Phone: +1 (585) 252-0616 (US customer service line)

Hours: Monday – Friday, 9:00 AM – 5:00 PM (UTC+1, Netherlands time)

Response time: Within 24 hours

━━  LEGAL ENTITY  ━━

Store Name: Lune Floue

Operated by: Moureau Marketing Solutions

Registered Address: Zeishof 25, 6418 JK Heerlen, Limburg, Netherlands

Business Number: 97175498

VAT-No: NL005255607B11

(This is an administrative office only. No returns or product shipments are handled from this address.)

━━  ABOUT US  ━━

Lune Floue is a Netherlands-registered company that serves customers in the United States. We are dedicated to bringing European bags to American customers at accessible prices. Our products are sourced from trusted manufacturing partners in Asia and shipped directly to your door.